Privacy Policy
Last Updated: 1st September 2026
1. Introduction
Welcome to Human Frontier Pvt. Ltd. (“Unfound”, “Unfound Health”, “Company”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our products, interact with our services, or communicate with us.
By accessing our website or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Email address
- Mobile number
- Shipping and billing address
- Date of birth
- Gender
- GSTIN or business details (for business customers)
- Government identification details (where legally required)
B. Health & Wellness Information
Where voluntarily provided by you, we may collect:
- Health goals
- Lifestyle information
- Dietary preferences
- Fitness information
- Medical history relevant to our services
- Allergies
- Blood test reports (where applicable)
- Genetic testing results (where applicable)
- Supplement usage
- Other wellness information you choose to provide
Health information is collected only with your consent and is used solely to provide our services.
C. Order Information
- Products purchased
- Subscription information
- Payment status
- Purchase and Delivery history
We do not store your complete debit card, credit card or UPI credentials, CVV. or banking credentials. Payments are processed securely through third-party payment providers.
D. Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage
- Referral source
- Cookies and similar technologies
- Language preferences
- Products viewed
- Shopping cart activity
- Search history
- Pages visited
- Clickstream data
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products
- Manage subscriptions
- Respond to customer queries
- Provide nutrition recommendations
- Improve customer experience
- Personalize website content
- Conduct analytics
- Improve our products
- Send order updates
- Send educational content
- Send promotional communications (with your consent)
- Prevent fraud
- Comply with legal obligations
- Detecting fraud and ensuring security.
- Improving our Website and services.
4. Health Information
Health-related information is considered sensitive personal information.
We collect such information only when:
- You voluntarily provide it;
- It is necessary to provide our services;
- You have given explicit consent.
We do not sell your health information.
5. Cookies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Measure marketing campaigns
- Analyze visitor behaviour
- Personalize your experience
You may disable cookies through your browser settings, although certain website features may not function properly.
6. Marketing Communications
With your permission, we may send:
- Educational newsletters
- Product updates
- Health tips
- Promotional offers
- Event invitations
You may unsubscribe at any time by clicking the unsubscribe link or by writing to us at support@unfoundhealth.com
7. Sharing Your Information
We may share your information only with trusted service providers, including:
- Payment processors
- Shipping partners
- Cloud hosting providers
- Analytics providers
- Customer support platforms
- Marketing platforms
- Healthcare professionals engaged by us (where required to provide services)
- Government authorities and regulators where legally required.
We do not sell your personal information to third parties.
8. Data Security
We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no online platform can guarantee absolute security.
9. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Fulfill legal obligations
- Resolve disputes
- Maintain business records
- Enforce agreements and
- Comply with applicable legal, tax, accounting, and regulatory requirements.
Health-related information will be retained only for the duration necessary to provide our services or as required by law. After the applicable retention period, information will be securely deleted or anonymised, unless retention is required by law.
10. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent (where processing is based on consent)
- Object to certain processing activities
- Request information regarding the processing of your personal information.
- Request deletion of your personal information.
To exercise these rights, please contact us at support@unfoundhealth.com
11. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies.
12. Children’s Privacy
Our services are intended for individuals aged 18 years and above.
We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by applicable law. If we become aware that personal information relating to a child has been collected in violation of applicable law, we will take reasonable steps to delete such information.
13. International Transfers
Where necessary, your personal information may be processed or stored outside India by our trusted service providers. Such transfers will be carried out in accordance with applicable law and subject to appropriate safeguards.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the revised effective date.
15. Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact:
Human Frontier Private Limited
Email: support@unfoundhealth.com
Website: www.unfoundhealth.com
Address: 1st Floor, The Circle.Work, Palm Spring Plaza, Golf Course road, DLF Phase 5, Gurgaon 122009
16. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.