Shipping Policy

Welcome to Human Frontier Pvt. Ltd. (“Unfound”, “Unfound Health”,“Company”, “we”, “our”, or “us”).The below terms govern the shipping policy for the products sold on our website.

Delivery Coverage and Processing

1. Unfound delivers products to over 18,000 unique Pin Codes across India.
2. Orders are typically shipped within 48 working hours after receipt. Delivery by our logistics partner usually takes 2 to 8 days. Customers in major cities like Delhi, Mumbai, Bangalore, and Kolkata can expect delivery within 3 days. Delivery times may vary based on location, accessibility, or unforeseen circumstances like natural calamities.

Delivery and Contact

1. Delivery Issues: If you haven't received your order within 10 days, please contact us at support@unfoundhealth.com
2. Undeliverable Pin Codes: We check deliverability to your location based on the Pin Code at the time of order placement. In case you are able to place your order and subsequently the Pin Code becomes unserviceable, we will cancel your order and refund your money (in case of pre-paid orders) within 48 hours. We reserve the right to refuse or cancel deliveries to locations that are not serviceable or where delivery is prohibited by law.

Shipping Fees and Special Cases

1. Shipping charges, if applicable, shall be displayed at the time of checkout before completion of the purchase. The Company may offer:
   1. Free shipping above a specified order value;
   2. Promotional free shipping campaigns; or
   3. Special delivery charges for express or priority shipping.
2. Cash on Delivery Fee: An additional ₹100 shipping fee applies for Cash on Delivery orders.
3. Damaged/Different Products: If you receive a damaged or incorrect product, contact at support@unfoundhealth.com refer to our Return Policy. Delivery partners will not be able to assist in such cases.

Order Tracking

Where available, customers shall receive shipment confirmation and tracking details via email, SMS, or WhatsApp after dispatch of the order.

Order Cancellation and Address Handling

1. Address Accuracy: Ensure full and correct addresses including Pin Code are provided. Orders and addresses cannot be changed post-placement of order. Each order ships to a single specified address.
2. Order Cancellation: In exceptional cases, orders may be cancelled due to unserviceability, and refunds for prepaid orders will be credited within 48 hours of cancellation.

Delivery Attempts and Multiple Products

1. Delivery Attempts: Courier partners make three delivery attempts. On failure, we'll contact you to arrange delivery at additional cost.
2. Multiple Products: Orders with multiple products may ship in separate packages with individual tracking numbers, potentially extending delivery time.

Customer Responsibilities

Customers are responsible for:

• Providing complete and accurate delivery details.
• Ensuring someone is available to receive the shipment.
• Inspecting the package upon delivery.
• Reporting any visible damage, tampering, missing items, or incorrect products within the period specified in our Return & Refund Policy.

Delivery Confirmation

Proof of delivery provided by the courier partner shall constitute sufficient evidence of successful delivery.

International Shipping

1. We currently do not support international shipping.

Contact for Assistance

For shipping queries, contact us:

• Track Order here.
• Email: support@unfoundhealth.com

Notes

• Delivery times are estimates and subject to factors affecting logistics.
• Refer to our Return Policy for return-related details.